Complaints Policy

Download the full policy as a PDF

St Cuthbert’s RC Academy Trust Complaints Policy is available to download on each school’s website or a paper copy may be requested by contacting the school.

This procedure is intended to allow you to raise a concern or complaint relating to any of the schools in the Academy Trust, or the services that it provides.

An anonymous concern or complaint will not be investigated under this procedure, unless there are exceptional circumstances.

To allow for a proper investigation, concerns or complaints should be brought to the attention of the school as soon as possible. In general, any matter raised more than 3 months after the event, being complained of, will not be considered

Download the full policy as a PDF